Accounts & moderation

My Account opens the Account Center: use Overview for membership, your KinsGold Store balance, active Boons, and saved passkeys. The Membership, Boons, and Security tabs focus those sections without clearing what you have typed. Free Premium codes redeem under Membership; Store-item codes go in the cart and subscription discount codes go on Stripe Checkout. Preferences, your characters, billing history, and Support Center remain available below the workspace. All sections remain visible when JavaScript is unavailable.

Every character on your roster shares the same login email (magic link). Before a new account is created, you must acknowledge that KinsBlood is in Alpha and account or game progress may be changed or reset, then accept the current Terms of Service and acknowledge the Privacy Policy. Alpha uptime is not guaranteed and payments are disabled during Alpha. When the Terms version changes, every account must accept it again on the next authenticated page load. New accounts also receive a welcome email with first steps and a secure link for 25 free KinsGold; sign in with that same account to claim it, and the server accepts the link only once. If operators suspend or ban that account, you’ll see an explanation when you try to log in or finish a magic link. You can’t play until staff set the account back to Active in Admin → Player Accounts. In-game, type help account for a short summary. Super-admin emails (ADMIN_EMAIL) cannot be blocked from the panel.

Support Center

Signed-in players write the team from the website, not with an in-game command. Open Support Center from the Account menu, from Account settings, from the site footer while you are signed in, or from Preferences → Help. In game, type help support.

• What can I ask about? Gameplay help, a bug, account or login, a character, billing, the Store or KinsGold, Premium or Boons, another player, feedback, or something else.
• Do I pick a character? Gameplay help, bug reports, and character issues require one of your characters. Other categories can include a character or leave it blank.
• How do I see the answer? Each ticket gets a case number, starting at 1001. Open that case to read status and staff replies, and write back until it is closed. You only see your own tickets.

Store & KinsGold

When logged in, the top nav includes Store (/store), the Night Market layout for account-level purchases.

Header utilities

Header utilities are grouped as Boons, Messages, Market, and Account; Account uses your active character portrait. The Account menu includes Support Center, where you can choose what a request is about, select one of your characters for gameplay, bug, or character-related requests, open a private ticket, scan recent requests, and continue the conversation with staff from its case page. The bell opens account notifications (purchases, Premium, mail, friend requests, admin broadcasts). Mail is active on Play only (runs mail for the character in session); elsewhere it is greyed out. Badges show unread counts.

KinsGold

KinsGold is an account balance shown in Market; any character on your account can spend it. It is not the same as in-game copper on your character (wallet / bank).

What the Store sells

• Premium Membership: all gated premium features, five character slots, six active marketplace listings instead of the free account’s three, and three independently timed dungeon entries per rolling 24 hours instead of the free account’s one (monthly or yearly via Stripe; advertised prices are set in Admin as dollars).
• Owlery mail: letters to mutual friends (mail; see help mail). Free accounts use an Owlery to send and to open unread letters (dir owlery, southeast from Town Center in Thornhaven); already-opened letters can be re-read anywhere. Premium can call an owl from anywhere.
• Build Your Own Premium: pick each feature’s duration from its own price tiles. Standard features cost 5 / 25 / 100 KinsGold for 1 / 7 / 30 days; Hunter’s Cartography combines the sidebar minimap, Area View, creature tracking, and room-click details for 10 / 50 / 200. A 14-day option appears when enabled for an item. Longer choices show their percentage saving against buying the same number of 1-day passes; those percentages follow current catalogue prices automatically.
• KinsGold Coins: buy more account coins (checkout coming soon).
• For Every Adventurer: one-time character supplies available to every account, including a 50-KinsGold Gravemark Key, a 15-KinsGold Death Recovery Tonic, a 15-KinsGold Encumbrance Tonic, a 75-KinsGold Arcane Renewal Kit that restores 1,000 uses to one magical gear item, and a 20-KinsGold Dungeon Access Pass, plus Night Train Passes and escort bundles.
• Expand Your Roster: renewable Extra Character Slots beyond the five included with Premium.

Promotional Premium periods: Limited free access does not pause, extend, refund, prorate, or create a credit for monthly or yearly memberships. If an activated KinsGold Premium-feature Boon overlaps a promotion for that same feature, its countdown is extended by the overlapping time. Site-wide Premium protects all registered Premium-feature Boons; a single-feature promotion protects only the matching Boon, and overlapping promotions count once. Premium Time, supplies, Extra Character Slots, and other independently useful benefits are unchanged.

Granting & configuring premium

Premium Time uses an hourglass icon rather than a fixed-month badge. Non-Premium accounts can compare 1 / 7 / 14 / 30 days in Premium, Paid in Coin, at default prices of 46 / 230 / 450 / 920 KinsGold. Select a length to update the purchase summary; there is no recurring charge. Staff can grant the same lengths from Give Premium Item or the in-game player menu. Subscription plans are unchanged.

Staff can grant expiring temporary Premium under Admin → Player Accounts → Edit Account → Premium, which opens the audited Premium Item grant workflow. Admin and staff accounts inherently receive Premium feature access. Admin → Premium configures which features require premium vs are free for everyone, Admin → Premium → Stripe Pricing holds membership display dollars and Price IDs, and Admin → Communications previews and reviews player emails or in-app notifications before sending. Emails can include a ledger-recorded Boons / KinsGold Store-currency gift and account-wide Store items for every selected active account. Supply quantities and available timed lengths are configurable; in-game gold/silver/copper and Stripe subscriptions are not email gifts. Timed features wait for activation, Premium Time starts immediately and stacks, and supplies are ready to use. Gifts also appear in account mail and an in-app notification. Gift credits remain applied if email delivery fails.

The homepage introduces the realm through its illustrated chronicle and feature scenes. Discover the world or read the full Chronicle of the Shattered Crown; signed-in adventurers can continue directly to Play. It uses one shared dark presentation; your saved Interface theme still applies on the rest of the site.

Type help account in-game for the live perk list.

Quick Start

1. Create a character: Choose a starting area (town/region) if more than one exists, currently human Thornhaven or the underground Dark-Elf capital Nharzul, each with its own spawn room. Then name, profession (Warrior, Wizard, Ranger, Empath, Cleric), and race. Stats are set automatically to the recommended build for your profession. Names are 3-15 letters, one unbroken word (no spaces, digits, or punctuation), trimmed and saved in title case, must be unique (case-insensitive), and must pass a moderation filter (profanity, slurs, and similar, like a typical online game).
2. Characters page: Use Characters in the top nav to see your roster (free: one slot; Premium: five; extras in the Store). Play opens the game with that character. × on a card starts permanent delete: type the character’s name (spacing/case normalized to match), then Delete forever (or click × again to cancel).
3. Click Play: You start at that region’s spawn (Thornhaven: Fountain Square; Nharzul: Moonwell Concourse). Type look to see the room; who to see who else is online.
   • Web Status sidebar: a compact bordered block places the portrait beside three tight identity lines: your character name; Male / Female (left) and race (right); then profession with emoji when applicable (left) and stance as a short abbrev (std, knl, lng, …) with hover tooltip for the full pose. Level/reputation and wallet follow, then HP, mana, encumbrance, side-by-side cast/round timers, and compact left/right hand rows below a divider. Staff or super-admin players may show a red Admin or Staff label before their character name (name still uses profession color) in the room list, say, who, the map, and that Status line when it applies.
   • health or h shows HP, mana, and injuries without the full info sheet, h is health, not help.
   • help and help <topic> open a formatted Help card in the log; a plain dir shows one Locations card with every place in one list, click dir <name> on a row to run it (compass and path links send go or climb when the exit is labeled that way, then return focus to the command input).
   • resource / resources opens this guide’s Resources page in the browser; inventory / inv / i opens the info sheet on the Inventory tab; stats / attributes opens Attributes (base/total per stat).
   • help idle: the disconnect timer counts meaningful commands and say, not the browser’s automatic room refresh. Sidebar Status and Condition titles collapse with ▼ when you want more log space.
4. Time & weather: time or weather (same output) shows the realm’s phase (Sunrise, Daytime, Sunset, Night) and weather in your main area (sub-areas share that area’s sky). help time has phase hours and portrait notes. The Condition portrait backdrop follows time and weather; staff may choose a backdrop in Preferences until the next phase or weather change in your area.
5. Pack & hands (web): You begin with a leather backpack equipped on the back slot when that slot is empty (even if your profession has no starter rows in Admin).
   • In Status, below the cast/round timers, click the underlined name of what you are holding to open a command popup (same style as NPC Commands): stow into equipped containers, Wear / Equip only for items that have a real equipment slot (not pelts, herbs, or other inventory-only items), stow shield on back, or sheathe a weapon. Worn finery (anywhere) is not duplicated under Hands, see info Gear.
   • put … in my back stows into your worn pack; get … from back still means a slung shield, not the backpack. On info Attributes, the second number is green when your total is above base, red when below, and matches the base line when equal.
   • Use look at or inspect a pelt to see its condition; inspect a bundle to see the count of each condition inside. look at / inspect supports multi-word potion and item names (e.g. look at mana draught) when that matches something you carry. Use get my <pelt> from my leather backpack (or get my <pelt>) to pull a hide into hand before selling at the tannery.
   • Bundling: hold two pelts of the same item (one per hand). They can be different conditions, and type bundle to tie them together; unbundle peels one from a held bundle. Tied bundles in your pack are separate from loose pelts; get my <pelt> prefers loose stacks, get bundle of <pelt> takes the whole tied bundle. Premium auto-bundle: premium accounts automatically merge matching pelts and herbs into bundles when items enter your pack (help skin).
6. Player trades: Web: click another player’s name in the room for Give Gold, Exchange (pick hand + ask price in coin), and social actions. Commands: exchange <player> <item> for <amount> (same as give <player> <item> for <amount>) or exchange <player> for <amount> (offers what you hold in your right hand, else left). Other player types accept. You must be level 10+ to give coin or a Relm bank draft to another player; exchange can pay with a draft in hand only when the draft’s face value exactly matches the price (help exchange). See help exchange and help equipment.
7. Get a quest: Go to the Bank (dir bank for directions). ask Aldric about quest to hear the job, web adds a portrait-led quest conversation to chat with Accept Quest, Decline, and a mail-style pop-out control; in text, follow up with accept (or skip straight there with ask Aldric for quest). Follow the quest location outside town to Southern Valley’s Culvert Run and kill the rats there. When done, ask Aldric for complete quest for your reward (coin and reputation amounts highlight in yellow in the log).
8. Fight & loot: attack rat (a successful hit sets that rat as your combat target, same as target rat; its room creature card gets a colored border in the look window).
   • skin rat for hides (one attempt per corpse, success or fail); loot rat for coin and drops, skinning does not auto-loot. Sell pelts at The Tannery (dir tannery): get my wolf pelt then sell wolf pelt, or sell all for every skin in your pack (help skin).
   • When several same-named beasts are in the room, use target / target clear, first…tenth (or 1st…10th) before the name, or a digits-only instance id on attack, cast, look at, loot, and skin, see help attack and help info. Web: click a creature’s name for examine (description + rough health); the popup can send Attack / Target with the right id.
   • Bleeding: moderate, major, and critical wounds drain HP every minute until healed, see Combat & Stats and help regen. Web: each bleed tick also prints a red 🩸 You lost -N HP line in the main log.
   • Poison (venom): some creatures (e.g. snakes in the Snake Pit) apply a DoT poison, health / buff show tick damage and dissipation; poison ticks use a green log line (help attack, help regen). HP and mana otherwise regenerate passively over time.
9. Level up: Earn coin on hand and realm reputation, then ask mayor for status. A mayor spends reputation from that race’s realm and may raise you only five times in each 30-level band (1-30, 31-60, and so on). After five, travel to another realm’s mayor. Level 0 is training and sits outside those bands. Profession masters teach skills but do not raise levels.
10. Remains cards: Dead creatures keep their compact portrait card with a dimmed portrait and translucent skull; body wording replaces the bars. Click anywhere on the card (or press Enter/Space) for Remains: Skin when available, and Loot. The menu targets that exact body and keeps normal ownership and loot rules.
11. Pet the cat: A fluffy orange cat roams the town; pet cat when it's in your room to make it purr.
12. Locked strongboxes: Get them from Vex the Lockpick (ask Vex for boxes). Give him a chest, accept his offer (15% fee) to open it.

Guide Sections

• Basics: Characters page (roster, names, delete, forced rename), Play page layout, Preferences, the Status sidebar, movement, escort, targeting, death & gravediggers, looking around, the map, inventory, and communication. The full breakdown of everything on this list is on that page.
• Quests & Creatures: Quests (Quest Poster in Town Center, filtered per character; web ! pulses when your board has listings; click opens a sign-style list popup), attacking (including aggressive beasts), target / instance id when several beasts share a name, creature examine on web, skinning, loot, Premium Features (Who Online/friends, owl mail, auto-stow, auto-bundle, configurable map perks; see /store)
• Instance dungeons: Lobby, guard NPC, solo or group entry, clear timer, tolls and difficulties, queue, leader-only movement when grouped; web Instance sidebar card (countdown, killed/total creature tallies); minimap lobby/entry highlights (help instance, help map)
• Items & Equipment: Equip/unequip (wear/remove = same), stow/draw shield & weapon, swap hands, put/get, containers; pretty names + tier tinting on web; magical tier/affix display (look at my …); reference tables for max armor per profession and gear limited to specific professions
• Leveling: Realm mayors, level-scaled coin + reputation fees, and the five-level-per-realm limit in every 30-level band (help leveling)
• Resources: Coin, bank, reputation, weight, encumbrance (ties to info on the web client)
• Skills & Spells: All spells and skills by profession
• Combat & Stats: Attack system, stats, bleeding, creature poison/venom, damage calculation
• Shops & NPCs: Herbs, potions, weapons, armor, The Tannery (Mara), cross-realm ledger (Tess), where to buy, NPC locations
• World map: Thornhaven (Town) grid with room ids in each cell, reference table, color legend, same layout as the in-game map; one room per cell per sub-area when minimap coords are set (DB + admin); Play minimap hides numeric ids on cells; brighter tiles and gray borders/connection lines in-game; Play Status sidebar (name, sex|race, profession|stance) is separate from the map but described on this page intro

In-game help topics

Type help for the full command list, or help <topic> for a specific one. Web client: both appear as a sectioned Help card in the log, and a plain dir (area location list) uses the same card style. A single h means health, not help.

• help equipment / help get: wear/stow, sheath, backpack, smart get/take
• help engrave: personal weapon engravings (per physical item, follows the weapon across give/sell)
• help movement: drag, go vs climb, and wrong-verb hints
• help health: sidebar Status identity (name, sex|race, profession|stance) + HP flow
• help map: minimap cells (one per sub-area when coords set), Status identity row, NPC command tooltip sizing, room-item read tooltips/popups, admin rules
• help market: the ledger / Tess
• help leveling: Realm-mayor costs, the five-level-per-realm rule, and 30-level band resets
• help instance: group dungeons and the lobby guard
• help attack / help target: combat disambiguation
• help info: the web sheet tabs (Resources, Inventory, Attributes base/total, resource opening /guide/resources)
• help preferences: the website Preferences categories (Interface theme, coordinated color previews, Save vs Cancel/backdrop/Esc) and Play sidebar ⋮⋮ drag + Status layout notes
• help time: world phase, area weather, and portrait backdrop
• help skin: tannery sell, bundling, inspect, premium auto-bundle (aliases help bundle / help unbundle)
• help characters: the web roster, name rules, and × delete flow
• help account: suspended/banned login, premium accounts (alias help premium), the website Support Center, and footer legal pages
• help support: signed-in Support Center: categories, character selection, case numbers, and replies
• help rename: if staff put you under force rename
• help escort, help bind, help locksmith, help decay, help idle
• help dir: path links, quest poster popup note, dir output, why the grid should not stack two rooms in one cell, and how Status fits navigation
• help regen: bleed tick + web 🩸 HP loss line